Return / Exchange Policy

By placing an order on our website you indicate your agreement with this return policy.

Shoes may be returned FOR EXCHANGE ONLY, must be returned to us within six (6) days of receipt by you, and are subject to a $10 restocking fee.

Special orders, closeout sale items, one-of-a-kind / used items, insoles, and aerosol products cannot be returned.

To initiate the return process use the Order History section of your account on our website. (See below for additional information.)

All return requests are subject to approval.

Please be aware of the following before requesting a return:

1. Shipping charges are non-refundable.


2. Shoes returned for exchange are subject to a $10 restocking fee as well as additional shipping charges for the replacement item.


3. Shoes must be in as-new condition in order to receive a refund or exchange; they must have a clean bottom and no major creases.


• Shoes that have been danced in cannot be returned.


• We strongly recommend you try new shoes over a clean carpet or paper.


• Shoes worn over a hard surface will pick up dust or dirt and cannot be accepted for exchange.


4. Shoes cannot be exchanged after 6 days of receipt by you. (Date of "receipt by you" as indicated by UPS or USPS online tracking system.)


5. Special orders are sizes / styles made specifically for you, and are therefore non-returnable. Our vendor will not accept for exchange any item that they do not stock as regular inventory.

If you have any questions or concerns about our return policy, please see our FAQ for additional details or contact us and we will be happy to address your specific issues.

Any item eligible for, and/or still within the allowed window of time for return will appear at the bottom of the order details page, as shown in this example here.

If you believe you are within the allowed exchange time period, but are unable to initiate a return online, please contact us so that we may handle things for you.

Thank you very much.